Player Safety
Responsible Gaming
At Cosmo Casino, we believe gaming should always be enjoyable, safe, and within your control. We are fully committed to responsible gambling practices and provide comprehensive tools to help every New Zealand player stay in control.
Our Commitment to You
Gambling is meant to be a form of entertainment, not a way to make money or solve financial problems. Cosmo Casino is dedicated to ensuring that our platform is used responsibly and that we actively protect our players from harm.
We comply with all New Zealand Gambling Commission requirements and are certified by eCOGRA for responsible gambling practices. Our platform features a comprehensive suite of player protection tools, all accessible from your account dashboard.
Player Controls
Responsible Gaming Tools
Deposit Limits
Set daily, weekly, or monthly deposit limits to manage your spending. Limits can be lowered instantly but take 24 hours to increase.
Session Time Limits
Set a maximum session duration. When your time is up, you'll receive a reminder and can choose to stop or continue.
Reality Check
Regular pop-up reminders showing how long you've been playing and how much you've spent, keeping you informed and in control.
Self-Exclusion
Temporarily or permanently exclude yourself from the platform. During exclusion, you will not receive marketing communications.
Loss Limits
Set a maximum loss amount per day, week, or month. Once reached, your account will be restricted until the period resets.
Support Resources
Instant access to New Zealand problem gambling helplines and professional counselling services directly from your account.
Awareness
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Recognising the signs early is the first step toward getting help. If you or someone you know experiences any of the following, please seek support immediately.
- Spending more money or time gambling than intended
- Gambling to recover losses ('chasing losses')
- Neglecting work, family, or social commitments due to gambling
- Lying to family or friends about gambling habits
- Feeling irritable or anxious when not gambling
- Using gambling as a way to escape problems or negative feelings
- Borrowing money or selling possessions to fund gambling
- Feeling unable to stop or reduce gambling despite wanting to
Tips for Safer Play
Help Is Available
New Zealand Support Organisations
Free, confidential support is available to all New Zealanders. Don't hesitate to reach out.
Problem Gambling Foundation NZ
Free, confidential gambling support across New Zealand
0800 654 65524/7Remember: Gambling should be entertaining and fun. If it stops being fun, it's time to stop. Cosmo Casino is here to support you with tools and resources to ensure your experience stays positive. You can access all responsible gambling tools from your account settings at any time.